Refund Policy

Last updated: October 8, 2026

We want you to be happy with your order. If you are not, ask for a refund within 3 days of paying and we will return the full amount you paid for that order.

• 3 daysto ask for a full refund, counted from the moment you pay
• Full refundof your order amount, except domain and hosting costs (see the short list of exceptions)
• Easy requestemail us, call us or use the contact form. No long forms
• 6-7 daysbusiness days for the money to reach your card or PayPal account

Our promise

Your project matters to us, and so does your trust. That is why every order is covered by our 3-Day Money-Back Guarantee.

If you are not happy for any reason, tell us within 3 days (72 hours) of paying. We will refund the full amount you paid for that order. You do not need to prove anything, and we will not make you fill in long forms or answer awkward questions.

How the 3 days work

The 3 days start when your payment is confirmed. The exact time is on your receipt email, and 3 days means 72 hours. Weekends and public holidays count.

Your request is on time if we receive it before the 72 hours end, even if we finish processing it afterwards.

Example: you pay on Monday at 10:00 UTC. You can ask for your refund any time until Thursday at 10:00 UTC.

How to ask for a refund

1. Email info@logowrench.com, call +1 281-968-8241, or use the contact form on our website.
2. Tell us your order number (it is on your receipt). A short note about why is welcome because it helps us improve, but it is not required.
3. We aim to reply within 1 business day to confirm your request.
4. Once confirmed, we refund the full amount to the card or PayPal account you paid with.
5. Please allow 6-7 business days for it to appear. After we send the refund, your bank or PayPal controls the timing.

After the 3 days

Refunds are not available after the 3-day period has ended. We say this clearly before you pay so that there are no surprises.

Your order does not stop on day 3. We keep working with you, and you keep your revisions and support as described in your package, until you approve the final design. The 3-day window only decides whether a refund is possible. It never shortens your revisions.

What is not refundable

Even inside the 3 days, a few things cannot be refunded because the money has already been spent or the work is complete:

• Domain registration and hosting. These are bought from outside providers for you as soon as your order starts, and those providers do not refund us, so we cannot refund them. If your package includes a free domain or free hosting, the amount we paid for it is deducted from your refund.
• Other fees we paid to outside companies on your behalf, such as paid stock images or paid fonts, unless that company refunds us.
• Orders where you have approved the final design and received the final files. At that point the work is complete.
• 24-hour rush fees once the rush work has started.

If any of these could apply to your order, ask us before you pay and we will explain how it works. If you would rather not take any risk with a domain, tell us when you order and we will register it only after your 3 days have ended.

When you are refunded

When you receive a refund, the order is closed. We stop work, and you do not receive the right to use any concepts or other work created for that order. Concepts stay ours until an order is paid and the final design is approved.

If something goes wrong

If you have a problem at any time, even after the 3 days, please talk to us first. Many problems can be fixed quickly with a revision.

Contacting us before opening a dispute with your bank or PayPal is faster for you, because a bank dispute can take weeks. We keep records of your order and our messages so that we can sort things out fairly.

Your legal rights

This policy does not limit any rights you have under the law where you live, including consumer protection rights that cannot be waived.

Questions about refunds?

Call +1 281-968-8241 or email info@logowrench.com. Please include your order number if you have one. We are glad to explain anything before you order.

Contact us Read the FAQ